PARTNER MANAGEMENT

Onboarding	Application Review	Processing Placements	Pre-Departure
Patner Training	Invoicing	Processing Moves	On Program Support
Communication	Creating DS   Forms	Payments	Program End

ON PROGRAM SUPPORT

On Program Support  Overview

While  Laura Maxon handles support, the account manager is always copied on emails regarding support issues. It is the account  managers responsibility to stay abreast of their partner's support cases and to intervene   when   appropriate.   Below of some examples of expected  intervention: 

• You do not agree with the decision being made.   This is normal and you simply reach out to Laura Maxon to share your thoughts. 
• You notice an incongruency, such as a student is being put on  probation but no one has yet spoken to the student. 
• There  is historical information that may help inform the  progress of the case. 
• Laura Maxon does not seem to be getting the support or follow through necessary from the field , such as with a move.   Intervention to upper management for support may be necessary.  
• The agent reaches out to  you directly  reagrding support. 
• Anyone  reaches out to you directly for support, such as the host parent, student, AR or RD.   In this scenario, you should calm the stiuation,  provide a listening ear , and take good notes to enter into the case.